Shipping-Warranty & Returns

!WARNING!
Do not order parts, tune-kits or other items for install if you do not know what you are doing and understand how an air gun is assembled and works. Considerable danger and, or even death may be done to you or others. Let those that know how to work on air guns install those items for you. Even an incorrectly re-assembled air gun can cause considerable damage or even death to you or others. Vortek will not be held responsible for any consequences resulting from attempted install or repairs to air guns.

International check-out orders must be shown in US Denomination ($) on order! 
Further, some countries charge an international entry Charge Tax. This you may find by searching your Countries Custom charges.

NO SHIPPING AGENTS:

VORTEK PRODUCTS INC, USA, DOES NOT Will NOT support the use of freight forwarding agents out of Miami Florida or any other location. If we suspect you are using a forwarding go-between address, and, or shipping agents, or if we do ship to location for forwarding and product is held up for pick-up at those location. NO REFUNDS will be issued. We have Exclusive distribution sales through-out the World. Please respect our decision not ship to your country.

Shipments In USA and International
Vortek uses Paypal or Credit Card(s) as listed through our shopping cart, for quick, secure and easy purchases within the USA and International export shipments. As soon as your payment reaches us, we will promptly assemble the order. Typical process time to build orders are 24-72 hours depending on prior order load and material availability. We manufacture our components in house, and do so to have in stock all assembly components required to assemble complete product for sale.

United States Postal Service (USPS.com) is the primary agent used for shipping around the World. Their charges for shipping and Delivery time depends on where you live in the USA or abroad. Usually the product will arrive between 1-3 work days. Outside the US, shipping times vary greatly depending on your county's customs processing time and location in the World.

Can I pay for my tuning components by mail in payment?  (USA shipments only)
Yes, simply write out clearly on a piece of paper, or if communication has been made email, make a copy of the email dialog and mail to Vortek showing component(s) and mail along with Cash, Cashier’s Check, or Money Order drawn in USD. Once your payment has been processed, this may take up to 10 days; we’ll enter you into the mailing system and shipment of your ordered will be sent. PayPal vortek@vortekproducts.com for quick delivery. Please be sure to communicate in the comment area the exact product(s) you are purchasing. Shipments in USA are ship USPS, Priority Mail, Flat-Rate, add $10.00 to the order that fall under the description 'Flat Rate' envelope, 'if it fits, it ships'.

 

SHIPMENTS OUTSIDE OF USA
Vortek will ship internationally, however, due to the current world situation, we can not guarantee delivery of items to individual address, outside the USA regardless of carrier. If product package is not complete and/or does not arrive; or arrives missing items, there is a no refund-warranty against Customs or others that come in contact with your package opening packages and misplacing items before reaching its addressed destination. We will do all we can do from a US shipping point. Although the above situation is rare we want to make it known to you, the customer, and do appreciate the opportunity having your trust in our products.

OPTION #1 USPS Express Mail: 

- Customs agency that retains shipment from entering voids any type of  warranty holding VORTEK not liable for replacement or refund.
- Vortek has no control as to when your package will arrive to you. All products shipped by USPS Express Mail will have a tracking# for locating by Vortek and by Customer during its transit to the final destination. Usually arrives with-in one-two weeks.

OPTION #2  USPS Priority Mail, First Class Mail: 

- Customs agency that retains shipment from entering voids any type of  warranty holding VORTEK not liable for replacement or refund.
- Vortek has no control as to when your package will arrive to you. What is offered from the shipping point is a Customs Form number that is supplied with each package. This number stays with the package and is proof that it was sent by us.  It may take 5 to 10 days to get your destination to several weeks depending if Customs clears your parcel. You may want to contact your Customs department with the Customs Form number.                                                                                                              - Vortek is not responsible for product replacement nor refund if product doesn’t arrive  to the destination listed on the invoice order that may be due to Customs product detainment, non-mail and, or, any other delivery issues outside the USA.

QUALITY GUARANTEE
Vortek offers a no hassle 14 day money back guarantee. If for any reason you are not completely satisfied with our product, return it for a refund or replacement. For Vortek to refund the item(s), items must be returned in the original container and in the same condition as when first received. Vortek will only provide refunds to the pay method on which the original purchase was made. The process may take up to 7 days.

DELIVERY
Unless otherwise provided on the face hereof, delivery shall be made F.O.B. shippers location. Regardless of the method of delivery, risk of loss shall pass to Buyer upon Seller's delivery to a carrier. Any delivery dates shown are approximate only and Seller shall have no liability for any delays, and or, delivery of shipment.
  
PRODUCT WARRANTY  
Our Products come with a three month Warranty from date of purchase.

Warranty: All Product Limitation of Remedies (a) VORTEK warrant for a period of 3 months from date of shipment that the goods, when shipped, will be free of defects in workmanship and material, based upon normal use, and will be the kind and quality designated or specified for use. If this is any such defect exist, or later appear, unit should be shipped to VORTEK plus $25.00 US dollars for shipping and handling. VORTEK shall than undertake at VORTEK's sole expense a prompt remedial action as stated herein to correct the same provided. Re-stocking fee of $15.00 may apply.

VORTEK shall have no obligation or liability under this warranty unless VORTEK has received written notice specifying such defect not later than thirty (30) days after such defect is first discovered, but no later than three months from the date of the goods are shipped to Customer. Customer will provide VORTEK with an opportunity to inspect and test the goods claimed to be defective. Remedial Action under this warranty shall require only that VORTEK, at VORTEK's option, repair or modify the goods, or replace the same. (b) The foregoing provisions of this paragraph set forth constitute VORTEK's sole obligation and liability and Customer's exclusive remedy under this warranty.

In the event the product is subjected to accident, misuse, negligence, alteration: improper repair, servicing or maintenance; or is installed or used contrary to local, state or federal laws, or regulations; or used contrary to VORTEK's warnings, instructions or recommendations or contrary to the purpose or manner for which it was designed; or where the alleged breach of warranty is due to incomplete information supplied by Customer represents that it alone has determined that the goods purchased are suitable for and will meet the requirements of their intended use.