Shipping-Warranty & Returns
SHIPMENTS In USA
Vortek uses Paypal or Credit Card(s) as listed through our shopping cart, for quick, secure and easy purchases with-in the USA and International export shipments. As soon as your payment reaches us, we will promptly assemble the order.
We use United States Postal Service (USPS), and use their charges for shipping. Delivery time depends on where you live, inside USA usually the product will arrive between 1-3 work days. Outside the US, shipping times vary greatly depending on your county's customs processing time.
Can I pay for my tuning components by mail in payment?
Yes, simply write out clearly on a peice of paper, or if communication has been made email, make a copy of the email dialog and mail to Vortek showing component(s) and mail along with Cashier’s Check or Money Order drawn in USD. Once your payment has been processed, this may take up to 10days; we’ll enter you into the mailing system and shipment of your ordered will be sent. USA shipments only. PayPal vortek@vortekproducts.com for quick delivery. Please be sure to communicate in the comment area the exact product(s) you are purchasing. Shipments in USA are ship USPS, Prioiry Maiil, Flat-Rate, add $6.00 to the order that fall under the discription 'Flat Rate' envelope, 'if it fits, it ships'.
SHIPMENTS OUTSIDE OF USA
INTERNATIONAL Customers-Please Read
OPTION #2
Vortek has no control as to when your package will arrive to you. What is offered from the shipping point is a Customs Form number that is supplied with each package. This number stays with the package and is proof that it was sent by us. It may take 5 to 10 days to get your destination to several weeks depending if Customs clears your parcel. You may want to contact your Customs department with the Customs Form number. Vortek is not responsible for product replacement nor refund if product doesn’t arrive to the destination listed on the invoice order that may be due to Customs product detainment, non-mail and, or, any other delivery issues outside the USA.
QUALITY GUARANTEE
USA
Vortek offers a no hassle 14 day money back guarantee. If for any reason you are not completely satisfied with our product, return it for a refund or replacement. For Vortek to refund the item(s), items must be returned in the original container and in the same condition as when first received. Vortek will only provide refunds to the pay method on which the original purchase was made. The process may take up to 7 days.
DELIVERY
Unless otherwise provided on the face hereof, delivery shall be made F.O.B. shippers location. Regardless of the method of delivery, risk of loss shall pass to Buyer upon Seller's delivery to a carrier. Any delivery dates shown are approximate only and Seller shall have no liability for any delays, and or, delivery of shipment.
PRODUCT WARRANTY
Pro-Guide2 tuning kits come with a three month Warranty from date of purchase!
Warranty: Limitation of Remedies (a) VORTEK warrant for a period of 3 months from date of shipment that the goods, when shipped, will be free of defects in workmanship and material, based upon normal use, and will be the kind and quality designated or specified for use. If this is any such defect exist, or later appear, unit should be shipped to VORTEK plus $15.00 US dollars for shipping and handling. VORTEK shall than undertake at VORTEK's sole expense a prompt remedial action as stated herein to correct the same provided.
VORTEK shall have no obligation or liability under this warranty unless VORTEK has received written notice specifying such defect not later than thirty (30) days after such defect is first discovered, but no later than one year from the date of the goods are shipped to Customer. Customer will provide VORTEK with an opportunity to inspect and test the goods claimed to be defective. Remedial Action under this warranty shall require only that VORTEK, at VORTEK's option, repair or modify the goods, or replace the same. (b) The foregoing provisions of this paragraph set forth constitute VORTEK's sole obligation and liability and Customer's exclusive remedy under this warranty.
In the event the product is subjected to accident, misuse, negligence, alteration: improper repair, servicing or maintenance; or is installed or used contrary to local, state or federal laws, or regulations; or used contrary to VORTEK's warnings, instructions or recommendations or contrary to the purpose or manner for which it was designed; or where the alleged breach of warranty is due to incomplete information supplied by Customer represents that it alone has determined that the goods purchased are suitable for and will meet the requirements of their intended use.